0207 323 6455


Delivery and delivery charges

First collection will be available 1 hour after opening
Cut Off for placing orders is 1 hour before closing
We will be closed for the Christmas Holiday including New Years

The above applies to in stock items only. Please check with store for further details.

(a) When delivery takes place: Delivery of Products will be completed when We deliver Products to the address you gave Us or when you collect the Products from Our store. Your Order will be fulfilled by the estimated delivery date set out in the Order confirmation or acceptance of your Order for Services unless there is an Event Outside Our Control – see clause 3.17(e).

(b) Collect in Store:

Our Collect in Store service combines all the convenience and ease of shopping online with Our store network and expert staff. You can choose from Our extended range of Products and pay the online price on collection at Our store of your choice. There is no delivery costs or waiting for the courier, and Our expert staff are happy to offer additional help and advice when you collect your Order. We’ll even email or text you when your Order is ready for collection at the selected Store. Benefits of Collect in Store are:

(i) You can choose from Our extended range of products online

(ii) You can pay and collect in as little as 60 minutes

(iii) We’ll email you when your Order is ready for collection

(iv) You pay no delivery charges

How to Collect in Store works

(1.) Add available items to your shopping basket and when ready to checkout opt for ‘Collect in Store’;

(2.) We will let you know the collection times for the store; this can be in as little as 60 minutes;

(3.) Enter your contact details;

(4.) You will receive an email acknowledging your Order which you need to print out and take with you to the store;

(5.) Please pay for your items in-store and enjoy your new purchase.

We will send you an email message when the status of your Collect in Store order changes.

Collect in Store Specific Terms

(A.) From time to time some services/stock may be excluded from Collect in Store

(B.) Not all products listed on dtek.co.uk are included in our Collect in Store offering.

(C.) Payment is only taken when you collect your order in store, by credit card, cash, finance or gift vouchers in store. The online Order is intended to reserve the stock for your Order.

(D.) The price of your reserved Order will be the price shown on your basket total at the checkout of the Website.

(E.) We take all reasonable care to ensure that the correct stock in store is shown as available online for the Collect in Store service. We, however, cannot be held liable in the event that a stock discrepancy exists and We will endeavour to contact you within a reasonable time to inform you of such a discrepancy.

(F.) Reserving a Product online for collection in store is not an offer to purchase goods and no contract will exist until the transaction has taken place in Our store.

(G.) As the transaction takes place in Our store, your contract with Us for the purchase of Products via Our Collect@Store service will be governed by Our retail terms and conditions available in-store and will not be subject to or governed by the Consumer Protection (Distance Selling) Regulations 2000.

(c) Orders which are in stock:

(i) If your Order is placed before 5pm on a working day (which is not a Bank or Public Holiday) We will despatch your Product to you on the same day (a “working day” being each of Monday to Friday (inclusive) (excluding Bank or Public Holidays)).

(ii) If your Order is placed after 3pm on a working day it will not be despatched until the following working day.

(iii) Next day working delivery will be available excluding delivery to the following places: Northern Ireland, Scottish Highlands and Scottish Islands, Isle of Man, Isle of Wight, Inverness, Aberdeen and Dumfries & Galloway.

(iv) We are not able to guarantee next working day delivery.

(d) Orders which are in stock:

You will be charged for delivery of your Order depending on its value, size and the delivery option that you choose (for addresses in mainland UK). Estimated delivery times will be as selected by you based upon the delivery option you choose at Order basket checkout, if the items are in stock.

(e) Delivery method:

(i) Your order will usually be delivered by UK DPD.

DPD normally deliver Monday to Sunday, 8am – 6pm. This applies to items that are in stock and placed before 3pm on a Friday (which is not a Bank or Public Holiday). No deliveries will be made on Bank or Public Holidays.

If you would like your Order to be delivered on a Saturday there will be an additional charge.

If your Order is to be delivered by DPD you can track your Order online to find a scheduled delivery date.

(f) Signature for your parcel:If your Order is sent via DPD, you must ensure someone is available to sign for your parcel as it will not be left without a signature. If you are not there to receive your delivery a note will be left to advise where your Order can be collected from.

(g) Alternative address for delivery: Delivery will be to the UK address specified in your Order in order to safeguard against fraudulent applications, We can only deliver Products ordered with Consumer Finance to the home address of the applicant.

(h) Additional instructions: Any additional instructions to the carrier must be agreed by Us.

(i) Delivery costs are per Order: Any costs quoted for delivery are per Order. The cost does not depend on the number of boxes which will be delivered to you.

(j) No overseas delivery: We will only deliver Product(s) to an address in the UK. We will not deliver Product(s) to British Forces Post Office Boxes.

(k) Responsibility for Products: The Products will be your responsibility from completion of delivery.

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