Heliopan

As of the 13th of December 2024, new rules imposed by the EU have come into effect to make sure the products you buy online from the UK are safe. These rules, called the General Product Safety Regulation (GPSR), require businesses to take extra steps to ensure product safety.

We’ve updated our shipping policy while we await further instructions on how to best comply with these new safety regulations.

Currently, we are unable to ship to the following areas:

• The European Union
• Northern Ireland

We understand this may be disappointing news, and we apologise for any inconvenience it may cause. We are actively working to expand our shipping options and resume service to these areas as soon as possible.

If you have any questions, please don’t hesitate to contact us: +44 (0)20 7323 6455

For more information, you can read our blog post here.

Taxes & Duties

The listed price of a product does not include delivery charges.

Prices on the website are inclusive of UK VAT at the prevailing rate of 20% if displayed in GBP (£) and exclusive of VAT if displayed in USD ($) or EUR (€),. Regardless of how the prices are displayed through the website, VAT will be applied only to orders shipped to the UK, and will not be levied on orders exported to other destinations. VAT will be levied or deducted from the prices at the checkout according to the shipping destination selected.

Prices are exclusive of all other taxes and duties. All orders are shipped on a DDU (Delivery Duty Unpaid) basis, meaning your order may be subject to local taxes and/or import duties levied by your local customs authority. We are unable to calculate the exact amount of import duties and taxes that your order may incur, as these charges are imposed directly by the destination country. Please ensure to check the final price of sale before submitting the order form. If you have any questions about import duties please contact our sales team prior to placing an order. International shipments are accompanied by a commercial invoice stating the value of the individual items in the currency of payment.